Before You Book or Visit

• Verify the listing owner’s identity through platform-verification badges where available.
• Check recent reviews, photos, and accurate descriptions before scheduling viewings or payments.
• Avoid sharing sensitive documents until you are sure of the counterparty’s identity and intent.

During Viewings and Meetings

• Bring a friend or inform someone of your whereabouts when attending viewings.
• Prefer public meeting points for initial handshakes and communications; avoid isolated locations.
• Confirm identity and ownership documents before entering a property alone.

Food and Mess Safety

• Mess owners must follow food hygiene best practices and maintain clear ingredient and allergy information.
• Report suspected food-safety breaches immediately through the mess report flow.

Online Interactions and Scams

• Be wary of requests to move off-platform for payments, especially to unfamiliar bank accounts or wallets.
• Never share OTPs, passwords or payment credentials with anyone claiming to represent the platform.
• Report suspected scams immediately via the report tools and contact support.

Emergency and Local Authorities

If you or someone is in immediate danger, contact local emergency services first. Use the platform report and support channels to document incidents for follow-up.