1. Scope

This Policy applies to all paid services offered through our website, mobile apps, partner integrations and administrative tools, including paid listing promotions, priority placements, and other paid visibility or transactional services.

2. General Refund Principles

• Refunds are considered on a case-by-case basis and issued at the sole discretion of Roomy™ in accordance with applicable law.
• Where a refund is granted, the original payment method will normally be used to return funds, unless otherwise agreed.
• Processing time for refunds may vary depending on payment provider policies.

3. When Refunds May Be Provided

• Duplicate charges or demonstrable technical errors on our side which lead to unintended billing.
• Non-delivery of a paid, platform-operated service where we are contractually responsible.
• Other exceptional circumstances where a refund is required by applicable law.

4. No Refund Exceptions (Special Cases)

Except as required by applicable law, the following paid items are non-refundable:

• Paid listing visibility, promotions, and priority placement charges after the service period has commenced.
• Service fees for third-party payments, gateway charges and taxes where these have already been incurred.
• One-time administrative fees, verification charges, or convenience fees stated as non-refundable at purchase.
• Any payments where the purchaser has materially breached our terms (including fraud, misrepresentation, or abuse).

Important:

These exceptions are intended to reflect industry practice and to cover cases where services have been delivered or irreversible costs have been incurred. If you believe you have a valid reason for a refund even in a non-refundable scenario, please contact us — we will consider exceptional requests on a case-by-case basis.

5. How to Request a Refund

1. Contact our support team at [email protected] with your payment reference, order ID, and a short explanation.
2. Provide supporting evidence where applicable (screenshots, transaction IDs, correspondence).
3. Our team will acknowledge receipt and respond with an outcome or request for additional information within a reasonable time.

6. Dispute Resolution

If you disagree with our decision, you may raise the matter through our grievance or dispute channels. Any refunds required by law will be processed irrespective of this Policy.

7. Contact

For refund requests or queries, email: [email protected].