Getting Started
Featured
What is Roomy?
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Roomy is a co-living and rental discovery platform built to help people find rooms, PGs, hostels, shared homes, and roommate-friendly spaces faster. It also …
Accounts
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How do I create an account?
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Open the sign-up page, complete the form, and verify your email or mobile number. After signup, finish your profile so Roomy can show better …
Accounts
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I forgot my password. What should I do?
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Use the password reset flow from the login page. Enter the email or mobile number linked to your account, follow the reset link you …
Listings
Featured
How do I create a property listing?
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Use the 'Add property' flow to enter the property name, location, rent, photos, and the amenities you offer. Clear photos, honest pricing, and accurate …
Searching
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How do users search for rooms or PGs?
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Use the search bar to enter a city, area, or property type, then narrow results with filters such as budget, room type, occupancy, and …
Messaging
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How do I contact a property owner or manager?
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Open the property page and use the contact, chat, or enquiry option available there. Keep your first message short and clear. Mention your move-in …
Safety
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What should I do if a listing looks fake or misleading?
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Do not make any payment off-platform and do not share sensitive documents until the listing is verified. Report the listing immediately with screenshots or …
Safety
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How do I report harassment, spam, or abuse?
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Use the report flow, attach evidence if available, and explain what happened in one clear paragraph. Include usernames, room links, timestamps, and any supporting …
Privacy
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How do I delete my account or request data removal?
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Use the account deletion or data removal request flow from the help center. After you submit the request, the team may review it for …
Support
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How do I contact Roomy support?
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If you need help, start with the feedback form for general support, use the report flow for safety or moderation issues, or submit a …
Partnerships
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Can businesses or sponsors advertise on Roomy?
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Yes. Businesses that want visibility or partnership opportunities can submit a sponsor request. Include your company name, contact details, target audience, and budget so …
Roommate Profiles
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How do I create a roommate profile?
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Open the roommate registration flow and add the basics that help people understand your lifestyle: budget, preferred area, move-in date, gender preference if relevant, …
Neighbourhood
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How does the neighbourhood community work?
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The neighbourhood area is a city-level community where people share local updates, roommate-friendly tips, and area-specific questions. It is useful when you want to …
Mess
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What is the mess dashboard used for?
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The mess dashboard is where owners or managers create and manage messes: publish plans, update meals and schedules, and review join activity. It centralises …
Expenses
Featured
What is the PG or hostel expense dashboard?
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The PG and hostel dashboard is built for properties that need room-based billing, owner bills, and roommate-aware expense handling. It helps managers track room …
Expenses
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What is the landlord expense dashboard used for?
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The landlord dashboard is for owner-listed properties that need tenant charges, owner expenses, and roommate sharing in one workflow. It is the right place …
Support
Featured
What should I do if a mess, roommate, or expense page feels confusing?
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If you are not sure which screen to use, start with the help center and send a support message that includes the page name, …
General
How to list property on Roomy
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Just click on the Add button
Accounts
How do I update my profile information?
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Go to your profile settings and edit the fields you want to change. Keep your phone number, email and preferences up to date so …
Verification
How do I verify my phone or email?
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Verification is usually sent during signup or after a security-sensitive action. Open the verification message, tap the link or enter the code, and make …
Verification
Why is my account temporarily restricted?
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Accounts may be limited if verification is incomplete, if suspicious activity is detected, or if content requires review. If you believe the restriction is …
Listings
How do I edit an existing listing?
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Open the property dashboard, choose the listing, and update the sections that changed. Always review rent, availability, amenities, and contact information before publishing changes …
Listings
What kind of photos work best for a listing?
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Use bright, clear photos that show the room, washroom, kitchen, common areas, building entrance, and any shared amenities. Avoid blurry images and dark screenshots. …
Searching
How do I filter properties by budget?
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Use the budget filter to set the minimum and maximum rent you want to see. If you are comparing multiple options, start with a …
Visits
How do I schedule a visit?
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When a property supports visits, choose a suitable date and time slot, then confirm your request. If the owner asks for more details, reply …
Applications
How do I apply for a room or property?
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Open the listing, review the rent, rules, and facilities, then submit your application or enquiry. A complete profile and a polite message usually increase …
Safety
How does Roomy help keep users safe?
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Roomy uses profile checks, moderation, reporting flows, and content review tools to reduce abuse. Users should also protect themselves by meeting in safe locations, …
Payments
How do payments work on Roomy?
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Payment flows depend on the property or service you are using. Always review the total amount, the due date, and the refund conditions before …
Payments
Can I request a refund?
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Refunds depend on the service terms, timing, and the reason for cancellation. Check the relevant policy first, then submit a support request with your …
Visits
How do I cancel a visit or request?
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Open the visit or request details and follow the cancellation option if it is available. If you cannot cancel from the interface, contact support …
Notifications
How do notifications work?
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Notifications help you track new enquiries, messages, updates, and support responses. Keep them enabled if you want faster replies. If you are not receiving …
Messaging
How do I use chat or messages safely?
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Keep conversations on the platform whenever possible so the support team can help if there is a problem. Never share passwords, OTPs, or unnecessary …
Shared Living
Does Roomy support roommate or shared expense tracking?
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Yes. Roomy includes shared-living tools that let roommates track shared costs, record expenses, and view balances. If you don't see these options, check that …
Location
How do I change my city or search location?
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Update your search location from the search bar or location selector. If the app keeps showing the wrong area, clear the previous selection and …
Searching
How can I save a listing I like?
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Use the save, favourite, or bookmark action if it is visible on the listing. Saved listings make it easier to compare options later and …
Troubleshooting
What should I do if I cannot upload photos?
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Check your file size, image format, and network connection first. If the file is still failing, try one image at a time or resize …
Troubleshooting
Why am I not receiving OTP or verification messages?
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Check that your phone number or email address is correct, then verify that spam filters, DND settings, and notification permissions are not blocking delivery. …
Privacy
Where can I read the privacy policy and cookie details?
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Roomy publishes policy pages for privacy, terms, cookies, and related compliance topics. Review those pages if you want to understand what data is collected …
Support
How do I send feedback or suggest a product improvement?
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Use the feedback form to describe what you expected, what happened, and what would make the experience better. Feedback that includes screenshots, device details, …
Support
How fast does Roomy support respond?
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Response times depend on the issue type and current support volume. Safety and moderation reports are usually handled first. For the fastest help, keep …
Roommate Profiles
How do I update my roommate profile later?
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If your budget, city, work schedule, or lifestyle changes, open the roommate update flow and refresh your profile. Keeping this updated helps avoid irrelevant …
Roommate Profiles
What makes a good roommate profile?
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The best roommate profiles are honest, specific, and short. Mention your daily routine, preferred cleanliness level, smoking or non-smoking preference, sleep schedule, food habits, …
Neighbourhood
How do I join, leave, or mute a neighbourhood?
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Open the neighbourhood page for your city and choose the action that fits your situation. Join when you want updates, mute when you want …
Mess
How do I create or update mess plans and meals?
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Use the mess edit flow to adjust plans, meal schedules, pricing, or service details. Keep plan names simple and make sure the meal timing, …
Mess
How to request to join a mess?
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Open the mess details page, review the available plan, and submit a join request. If the owner needs more details, respond quickly so your …
Expenses
How do roommate shared expenses work?
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Shared expenses are recorded against the property so each roommate can see what was spent and who owes what. You can add expenses, review …
Expenses
How do I settle balances or record payments in shared expenses?
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Use the settle balance tools after reviewing the current owed amounts. If one roommate has paid more than their share, record the settlement so …